1. Introduction
This Privacy and Cookie Policy explains how Kingsley Associates Ltd trading as Kingsley Legal Group (“we“, “us“, or “our“) collects, uses and protects personal data through www.kingsleylegal.co.uk.
We are the controller of personal data collected through this website for the purposes of applicable UK data protection law.
Our registered office is:
St Georges Works, 51 Collegiate, Norwich, Norfolk, NR3 1DD
Our contact email address for privacy-related queries is:
2. The Personal Data We Collect
We may collect and process the following personal data that you provide to us through the website:
name;
company name;
telephone number;
email address;
debt details;
any information you include in a free-text enquiry form.
We do not currently intend for users to upload documents or files through the website.
We do not knowingly collect special category personal data through the website and we do not knowingly collect personal data from children.
3. How We Collect Personal Data
We collect personal data when you:
complete and submit an enquiry form;
contact us through the website;
provide information in relation to a debt matter;
make or attempt to make a payment through the website or via the linked hosted checkout;
otherwise communicate with us through the website.
We may also receive limited information from third-party service providers involved in hosting, communications or payment services where relevant to operating the website and handling enquiries or payments.
4. How We Use Personal Data
We use personal data collected through the website for the following purposes:
to receive, review and respond to enquiries;
to identify and deal with debt-related communications;
to communicate with you about a matter you have raised;
to administer and operate the website;
to facilitate payment journeys through our third-party payment provider;
to maintain records and internal administration;
to comply with legal and regulatory obligations;
to establish, exercise or defend legal rights or claims where necessary.
5. Lawful Bases for Processing
We rely on one or more of the following lawful bases under UK data protection law:
(a) Contract
Where processing is necessary to take steps at your request or to deal with communications relating to a debt matter, payment, or requested action connected with our services.
(b) Legitimate Interests
Where processing is necessary for our legitimate interests in:
operating and administering the website;
handling business enquiries efficiently;
managing debt recovery and dispute resolution communications;
maintaining records;
ensuring network and information security; and
running our business in a proportionate and lawful manner.
Where we rely on legitimate interests, we do so only where we consider that your interests, rights and freedoms do not override those interests.
(c) Legal Obligation
Where processing is necessary for compliance with a legal obligation to which we are subject, including legal, regulatory, accounting, taxation and law-enforcement related requirements.
We do not use the website for marketing email sign-ups and we do not rely on consent as the main lawful basis for ordinary website enquiries.
6. Payments
The website may allow users to make payments through a third-party hosted checkout provided by Acquired.com.
When you choose to make a payment, you may be redirected to or interact with that third-party payment environment. Payment card details are processed by the relevant payment provider and not directly through our website.
We may receive information associated with the payment, such as confirmation that a payment has been made, reference information, or related transaction status data, where needed to administer the relevant matter.
Your use of third-party payment services is also subject to the applicable third party’s own privacy terms and policies.
7. Sharing Personal Data
We do not sell personal data.
We may share personal data where necessary with:
Microsoft, in connection with business email, communications, storage or related business systems;
website hosting or technical service providers, where applicable;
payment service providers, including Acquired.com, where relevant to a payment transaction;
professional advisers, insurers or auditors where reasonably necessary;
courts, regulators, law enforcement agencies or other authorities where required by law or where necessary to establish, exercise or defend legal rights.
We do not currently intend to share personal data with advertisers.
8. International Transfers
Based on the information currently provided, we do not intend to transfer personal data collected through the website outside the UK.
If this changes, we will update this Policy and put in place any measures required by applicable law.
9. Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to:
deal with your enquiry;
administer any related matter;
maintain business records; and
comply with legal, regulatory, accounting or reporting requirements.
Retention periods may vary depending on the nature of the information and the reason it was collected.
10. Data Security
We take reasonable organisational and technical steps appropriate to the nature of the website and the information we handle to protect personal data against unauthorised access, use, loss, destruction or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Data Protection Rights
Subject to applicable law, you may have the right to:
request access to your personal data;
request correction of inaccurate personal data;
request erasure of personal data;
request restriction of processing;
object to processing;
request transfer of your personal data in certain circumstances; and
lodge a complaint with the Information Commissioner’s Office (“ICO“).
If you wish to exercise any of these rights, please contact:
You also have the right to complain to the ICO if you believe your personal data has been handled unlawfully or unfairly.
12. Third-Party Links
This website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, availability or security of those third-party sites or services. You should review their own privacy notices before providing any personal data to them.
13. Cookies
13.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They can help a website function properly, remember settings, improve user experience, and in some cases support analytics or advertising.
13.2 Cookies we currently use
Based on the current website setup information available to us, we do not currently intend to use analytics cookies, advertising cookies or optional preference cookies.
However, the website may use strictly necessary cookies or similar technologies required for the operation, security and core functionality of the website or a service specifically requested by the user.
This may include cookies or technologies used:
to support basic website functionality;
to maintain security;
to enable form submission;
to support connection to a hosted payment journey requested by the user; or
to assist with essential technical operation of the website platform or hosting environment.
13.3 Consent and strictly necessary cookies
Where cookies are strictly necessary for the provision of a service requested by the user or for essential website functionality, they may be used without consent where permitted by law.
Where non-essential cookies are introduced in future, such as analytics, advertising or optional functionality cookies, we will update this Policy and, where required, implement an appropriate cookie consent mechanism before placing such cookies on users’ devices. ICO guidance states that only cookies that are strictly necessary for a service requested by the user fall within the exemption from consent; other cookies generally require consent. d-party cookies
If we introduce third-party content, embedded services, analytics tools, advertising tools or similar technologies in future, those third parties may set cookies or collect information from your device. We will update this Policy accordingly if and when that occurs.
13.5 Managing cookies
Most web browsers allow you to control cookies through browser settings. You can usually set your browser to block or delete cookies. Please note that blocking strictly necessary cookies may affect the operation of the website.
14. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time.
Any revised version will be posted on this website and will take effect when published.