Recovery and Collections
Structured commercial recovery for unpaid balances
Kingsley Legal Group supports creditors in managing and recovering unpaid commercial balances through structured review, direct debtor engagement and controlled escalation where matters do not resolve.
No Recovery, No Fee available on qualifying debts- Unpaid invoices and overdue balances
- Companies, sole traders and individual debtors
- Payment proposals, disputes and debtor engagement
- Escalation routes where recovery does not resolve
Why Kingsley
A recovery service built around action, visibility and escalation
Kingsley Legal Group combines structured debtor engagement, commercial pressure and clear case handling to help clients progress unpaid balances without losing control of the process.
Appointed account manager
Every accepted matter is allocated to an appointed account manager so clients have a clear point of contact throughout the recovery process.
Same day action
Where a matter is accepted and the required information is provided, recovery activity can begin the same day.
Disputed debts accepted
We can review and progress disputed balances, capture the debtor's position and identify whether resolution, negotiation or escalation is appropriate.
No recovery, no fee
No recovery, no fee arrangements may be available on qualifying debts, subject to assessment and acceptance.
Free legal escalation consultation
Where a matter requires legal escalation, we can arrange an initial escalation consultation with an appropriate legal partner where suitable.
Process
How recovery progresses
- 01
Accept and allocate
The matter is reviewed and, where accepted, allocated to an appointed account manager.
- 02
Act the same day
Where the required information is available, initial recovery activity can begin the same day.
- 03
Engage the debtor
We contact the debtor, request payment or a substantive response and capture the debtor's position.
- 04
Manage payment or dispute
We manage payment proposals, part payments, broken promises and any dispute raised.
- 05
Escalate where required
If recovery does not resolve the matter, we identify the appropriate escalation route, including legal partner consultation where suitable.
Recovery types
Commercial balances we can help manage
- Unpaid invoices
- Overdue account balances
- Multiple invoice debts
- Disputed balances
- Broken promises to pay
- Short payment plans
- Commercial lending arrears
- Commercial rent arrears
- Insolvent estate balances
Who we support
For commercial creditors that need a controlled recovery route
Technology-led recovery
Clear visibility over recovery activity
Our platform is designed around giving creditors a clear, structured view of recovery activity — case records, documents, progress and reporting in one place. Some elements are still being developed to support this in full.
Client dashboard
Designed around a single view of live recovery activity across your portfolio.
Case records
Structured case files holding balances, correspondence and supporting documents.
Progress updates
Being developed to support timely updates as each matter moves forward.
Document handling
Secure upload and storage of invoices, statements and contractual paperwork.
Management information
Reporting designed around recovery performance and outstanding exposure.
Controlled access
Access designed around defined permissions for your team and ours.
No Recovery, No Fee on qualifying debts
For qualifying debts, Kingsley may be able to work on a no recovery, no fee basis. Suitability depends on the debt value, debtor position, evidence, dispute status and recovery route.
Received a letter from Kingsley Legal Group?
You can review your balance and next steps through our debtor portal.